This Privacy Policy ("Policy") describes how Firetiger, Inc. ("Firetiger," "we," "us," or "our") collects, uses, and discloses personal information. This Policy applies to our websites, products, and services (collectively, the "Services").
Our commitment
We are building Firetiger to help engineering teams deliver reliable software to their customers. Trust is foundational to that mission. We commit to:
- Being transparent about what data we collect and why.
- Keeping your data secure.
- Not selling your personal information.
- Only sharing your information as described in this Policy or with your consent.
1. Policy application
This Policy applies to the following categories of individuals:
Website visitors. Individuals who visit firetiger.com or our other websites.
Customers. Organizations that subscribe to our Services, including individuals who register accounts on behalf of those organizations.
Administrative users. Individuals with login credentials who configure or administer the Services on behalf of a Customer.
End users. Individuals whose data is processed through the Services as part of a Customer's use of Firetiger, such as the Customer's own customers or employees whose interactions generate telemetry data.
This Policy does not govern the practices of our Customers. Our Customers are responsible for their own privacy policies and compliance with applicable laws regarding the data they collect and process through our Services.
2. Information we collect
Information you provide to us
Account information. When you create an account, we collect your name, email address, company name, and other contact information. If you purchase a paid subscription, we collect billing information such as your billing address and payment method details (though we do not store complete credit card numbers).
Communications. When you contact us for support, provide feedback, or otherwise communicate with us, we collect the content of those communications.
Integration credentials. When you connect the Services to third-party platforms (such as GitHub, Linear, or Slack), we collect and store the credentials and access tokens necessary to maintain those integrations.
Information we collect automatically
Telemetry data. When you use our Services, we collect telemetry data including traces, logs, metrics, and other observability data that you transmit to Firetiger. This data may include information about your software systems, infrastructure, and the interactions of your end users with your applications.
Usage data. We collect information about how you interact with our Services, including features used, configurations set, queries executed, and actions taken within the platform.
Log data. Our servers automatically record information when you access our Services, including your IP address, browser type, operating system, referring URLs, and timestamps.
Cookies and similar technologies. We use cookies, pixels, and similar technologies to operate our Services, remember your preferences, and understand how our Services are used. You can manage cookie preferences through your browser settings.
Information we receive from third parties
Integration data. When you connect third-party services to Firetiger, we may receive data from those services as necessary to provide the Services. For example, if you connect your GitHub account, we may receive information about your repositories and code changes.
Business contact information. We may receive business contact information from data providers, partners, or public sources to support our sales and marketing efforts.
3. How we use information
We use the information we collect to:
Provide and operate the Services. We use your information to deliver, maintain, and improve the Services, including to process telemetry data, run AI agents, generate insights, and provide customer support.
Develop and improve our products. We use information, including telemetry data and usage patterns, to train machine learning models, develop new features, improve our algorithms, and enhance the Services. As described in our Terms of Service, we may create derivative works from Customer Content, including trained models and algorithms, which we own.
Create aggregate insights. We aggregate and anonymize data to create benchmarks, reports, and insights about software operations, industry trends, and service performance. This Aggregate Data does not identify any individual or Customer.
Communicate with you. We use your contact information to send transactional messages (such as account notifications and support responses), and, where permitted, marketing communications about our products and services.
Ensure security and prevent fraud. We use information to protect the security of our Services, detect and prevent fraud, and enforce our terms.
Comply with legal obligations. We use information as necessary to comply with applicable laws, regulations, and legal processes.
4. Data aggregation
We may aggregate and anonymize information we collect to create Aggregate Data that does not identify any individual or Customer. We use Aggregate Data to analyze trends, develop benchmarks, improve our Services, and for other lawful business purposes. We may share Aggregate Data with third parties, including in published reports and analyses.
5. Information sharing
We do not sell your personal information. We share information only as described below:
Service providers. We share information with vendors, consultants, and other service providers who perform services on our behalf, such as hosting providers, payment processors, and customer support tools. These providers are contractually obligated to protect your information and may only use it to provide services to us.
Integrations. When you connect third-party services to Firetiger, we share information with those services as necessary to enable the integration.
Affiliates. We may share information with our corporate affiliates and subsidiaries for purposes consistent with this Policy.
Business transfers. If Firetiger is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Legal requirements. We may disclose information if we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, or legal processes; to protect the rights, property, or safety of Firetiger, our Customers, or others; or to enforce our agreements and policies.
With your consent. We may share information with third parties when you direct us to do so or provide your consent.
6. Customer data and our role
When we are a processor
For telemetry data and other Customer Content that our Customers transmit to the Services, Firetiger acts as a data processor (or service provider) on behalf of the Customer. Our Customers, as data controllers, determine the purposes and means of processing this data. We process such data only in accordance with our Customers' instructions and our agreements with them.
If you are an end user whose data is processed through Firetiger on behalf of one of our Customers, please direct any privacy inquiries or requests to that Customer. We will assist our Customers in responding to such requests as required by our agreements and applicable law.
When we are a controller
We act as a data controller for account information, usage data, and other information we collect for our own business purposes, such as billing, product improvement, and marketing.
7. BYOC deployments
For Customers using our Bring Your Own Cloud (BYOC) deployment model, telemetry data and Customer Content remain in the Customer's own cloud environment (such as AWS, GCP, or Azure). Firetiger's software operates within the Customer's infrastructure, and Customer data does not transit or reside on Firetiger-controlled systems except as necessary to provide the control plane features described in our documentation.
8. International data transfers
Firetiger is based in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.
When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to the United States, we rely on appropriate legal mechanisms, such as Standard Contractual Clauses approved by the European Commission, to ensure adequate protection.
9. Your rights and choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access. Request a copy of the personal information we hold about you.
- Correction. Request that we correct inaccurate or incomplete information.
- Deletion. Request that we delete your personal information, subject to certain exceptions.
- Portability. Request a portable copy of your information in a structured, machine-readable format.
- Objection. Object to certain processing of your personal information.
- Restriction. Request that we restrict processing of your personal information.
- Withdraw consent. Where we rely on consent, withdraw that consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
If you are an end user whose data is processed through Firetiger on behalf of a Customer, please contact that Customer directly to exercise your rights.
10. Communication preferences
You may opt out of marketing communications by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. You will continue to receive transactional and service-related communications.
11. Data security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information.
- The purposes for which we process the information.
- Applicable legal, regulatory, or contractual requirements.
- Whether the information is needed to establish, exercise, or defend legal claims.
When personal information is no longer needed, we delete or anonymize it in accordance with our data retention policies.
13. Notice to California residents
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, access your information, request deletion, and opt out of the sale of personal information.
We do not sell personal information as defined by the CCPA. We may share certain information with analytics and advertising partners in ways that could constitute "sharing" under the CCPA. You can opt out of such sharing by contacting us at [email protected].
To exercise your rights under the CCPA, please contact us at [email protected]. We will verify your identity before processing your request.
14. Notice to EEA, UK, and Swiss residents
If you are located in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing your personal information include:
- Contract. Processing necessary to perform our contract with you or your organization.
- Legitimate interests. Processing necessary for our legitimate interests, such as improving our Services, provided those interests are not overridden by your rights.
- Consent. Processing based on your consent, which you may withdraw at any time.
- Legal obligations. Processing necessary to comply with applicable laws.
You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your personal information violates applicable law.
15. Children's privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
16. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will notify you by posting the updated Policy on our website and updating the effective date. Your continued use of the Services after any changes indicates your acceptance of the updated Policy.
17. Contact us
If you have questions about this Policy or our privacy practices, please contact us at:
Firetiger, Inc. 41 Decatur St San Francisco, CA 94103 [email protected]
For data protection inquiries from the EEA, UK, or Switzerland, you may also contact our Data Protection Officer at [email protected]